Sample Template Example of Client Complaint Response Letter sample in Word / Doc / Pdf Free Download
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EMAIL REPLY
TO CUSTOMER”S JUSTIFIED COMPLAINT: RETURN
[DATE, ex. Wednesday, June 11, 2016]
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME,
ex. John Smith],
I was sorry to hear that you wish
to return our [STATE PRODUCT, ex. Magnaflux compressor]. I want you to know
that your satisfaction is extremely important to me. For this reason, I will promptly accept your
return and [STATE HOW REFUND/CREDIT WILL BE PROCESSED, ex. send you a check in
the amount of $3,`200.00 upon receipt of your compressor. As I mentioned to you, however, we must
charge a 15% restocking fee.]
{TOUT A REPLACEMENT PRODUCT, IF
POSSIBLE, ex. I understand that
operating temperature is a key concern for you.
May I take this opportunity, Mr. Smith, to suggest our R3B model? This model will interface with your existing
machinery and operate at a far lower temperature. I will be pleased to discuss the R3B’s
features with you at your request.}
Please call
me at XXX-XXXX if I can serve you in any way.
Sincerely,
[YOUR NAME, ex. Jill Jones]
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