Apology Replacement Damaged Goods Letter

Sample Template Example of Apology Replacement Damaged Goods Letter in Word / Doc / Pdf Free Download

RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, REPLACEMENT SENT

[DATE, ex. Wednesday, June 11, 2015]

[NAME, COMPANY AND ADDRESS, ex.

John Smith

XYZ Inc.

1234 First Street

Suite 567

Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I understand that your [PRODUCT, ex. Magnaflux compressor] (invoice #[INVOICE NUMBER]) was delivered in an unacceptable condition. I will immediately ship to you a replacement.  {STATE INCENTIVE, ex. Since I am embarrassed by this matter, I will discount the replacement order by 5%.  The difference will be credited to your account}

Call me at XXX-XXXX if I may be of any other assistance.

Sincerely,

[YOUR NAME, ex. Jill Jones]

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