Customer Complaint Reply Letter

Sample Template Example of Business Complaint Response Letter to Dealer / Distributor From Company in India in word/ .doc

August 5, 2008

S-13, BLOCK “D"
MUMBAI 415 125
Kind attention: Mr S N Roy
Dear Sir,

We have received your letter dated 29/07/2013 bearing reference No. ACPL/RSL/13-14/03 on 04/08/2013 and have noted the contents therein.

First of all, we would like to thank you for your valuable feedback. As communicated earlier, kindly note that we have started manufacturing our HR Coil recently and are constantly on the job to improve its quality based on the practical application feedback that we receive from our esteemed customers like you.

We are forwarding the damaged sample of the HR Coils (as provided by you) to our research and development department at the factory for further analysis. As soon as we receive a feedback from the factory, we will revert.

As far as delay in our supply is concerned, we deeply regret for the inconvenience caused to you.

With reference to your concern of excess supply, we would like to clarify that the order was executed as per your P.O. No. 145015 dated 05/04/13 and as per your further requirement from the site.

We are immediately replacing the 82 HR Coils unused in your stock and shall revert back shortly with transporters details regarding the replacement.

Meanwhile, if you have any other feedback kindly share with us.

Yours truly,
For Rocket Sales Ltd.

Neetu Singh
GM – Commercials 


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