Sample Template Example of Formal Apology Letter for Misconduct in Word / Doc / Pdf Free Download
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RESPONDING EMAIL
TO UNJUSTIFIED CUSTOMER / CLIENT COMPLAINT: UNFAIRLY TREATED
[DATE, ex. Wednesday, June 11, 2016]
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME,
ex. John Smith],
I am deeply distressed that you
are unpleased with the manner in which [STATE NATURE OF COMPLAINT, ex. our
collections department handled your account].
I want you to know that I also feel this matter has been poorly
handled. You have been inconvenienced
and frustrated by a representative of our company, and that should not have
happened.
[NAME, ex. Mr. Smith], please
allow me to handle this matter for you.
[STATE WHAT YOU WILL DO, ex. I will cancel all late fees charged to your
account at once and release your new order immediately after your payment is
processed.] In the meantime, [NAME, ex.
Mr. Smith], feel free to contact me at XXX-XXXX if there are any other issues
you wish me to address.
Sincerely,
[YOUR NAME, ex. Jill Jones]
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