Customer Complaint Reply Letter Sample

Sample Template Example of Customer Complaint Reply Letter Sample in Word / Doc / Pdf Free Download

EMAIL RESPONDING TO JUSTIFIED COMPLAINT: BILLING ERROR

[DATE, ex. Wednesday, June 11, 2016]

[NAME, COMPANY AND ADDRESS, ex.

John Smith

XYZ Inc.

1234 First Street

Suite 567

Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

Thank you for [STATE NATURE OF CONTACT, ex. your letter of June 10, 2016].   You are absolutely correct; please allow me to apologize for issuing you an incorrect invoice.  I will immediately nullify that invoice (#[INVOICE NUMBER]) and issue you a correct one, as follows:

[LIST NEW INVOICE DETAILS, ex.

            5 Magnaflux compressors @ $4,000                    $20,000

            Tax @ 5%                                                            1,000

            Total                                                                 $21,000]

Let me assure you that I will personally inspect our invoices to you in the future to ensure that there will be no further errors.  Feel free to contact me at XXX-XXXX if there are any other issues you wish me to address.

Sincerely,

[YOUR NAME, ex. Jill Jones]

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