Sample Template Example of Apology Letter to Customer For Misbehavior in Word / Doc / Pdf Free Download
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EMAIL RESPONDING
TO JUSTIFIED CLIENT COMPLAINT: RUDENESS
[DATE, ex. Wednesday, June 11, 2016]
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME,
ex. John Smith],
I want you to know that we value
your business greatly. I am deeply
embarrassed by the manner in which you were treated by our employee on [DATE,
ex. June 5, 2016]. Indeed, I thank you
for bringing the matter to my attention.
I want you to know that [STATE
WHAT YOU WILL OR HAVE ALREADY DONE, ex. after your discussion with me
yesterday, I immediately terminated the gentleman in question.] Let me personally assure you that you will
never encounter this kind of behavior at our establishment in the future.
I hope and invite you to continue
doing business with us. {OFFER
INDUCEMENT, ex. Because I feel ashamed over the entire matter, please allow me
to offer you a 5% discount on your next order.}
Feel free to contact me at XXX-XXXX if there are any other issues you
wish me to address.
Sincerely,
[YOUR NAME, ex. Jill Jones]
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