Apology Letter for Wrong Statement

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APOLOGY EMAIL TO CUSTOMET FOR ERROR ON ACCOUNT STATEMENT

[DATE, ex. Wednesday, June 11, 2016]

[NAME, COMPANY AND ADDRESS, ex.

John Smith

XYZ Inc.

1234 First Street

Suite 567

Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I am writing to request that you discard our statement of [DATE, June 1, 1998] as we have made a mistake.  [STATE NATURE OF ERROR, ex. Namely, that statement fails to reflect your payment of $12,232.23 on May 15].

Enclosed, please find a corrected statement, showing a new balance of $[AMOUNT].  Please accept my apologies for the error and any inconveniences it may have caused.

Sincerely,

[YOUR NAME, ex. Jill Jones]

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