Sample Template Example of Apologize Letter to Customer For Wrong Delivery in Word / Doc / Pdf Free Download
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APOLOGY EMAIL FROM SUPPLIER /
VENDOR TO CUSTOMER FOR INCORRECT DESPATCH OF MATERIALS
[DATE, ex. Wednesday, June 11, 2016]
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME,
ex. John Smith],
I was deeply embarrassed by your
[STATE FORM OF COMMUNICATION, ex. telephone call yesterday]. Before apologizing, however, I want to assure
you that I will not allow such an error to recur; our company has a favorable
record of customer satisfaction and I will not allow that to change.
[STATE WHAT HAS OR WILL BE DONE,
ex. Immediately following our conversation, I ordered our delivery trucks to
arrive at your premises tomorrow to deliver the missing products and pick up
the incorrectly-shipped items.] I
apologize for the inconveniences this must have caused you. Please call me at XXX-XXXX if there is
anything I can do for you.
Sincerely,
[YOUR NAME, ex. Jill Jones]
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