Sample Template Example of Responding to A Customer Complaint - Sample Letter in Word / Doc / Pdf Free Download
Download Format
BUSINESS
EMAIL REPLY TO CLIENT WITH APOLOGY FOR DELAYED SHIPMENT
[DATE, ex. Wednesday, June 11, 2016]
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME,
ex. John Smith],
Thank you for your call [DATE,
ex. today]. I want to assure you that
your satisfaction is my prime concern.
Accordingly, please accept my apologies for our delayed shipment. As I mentioned to you, [STATE REASON, ex. the
unexpected large volume of orders this season has resulted in several back
orders.] However, I expect your order to
be delivered on [DATE, ex. June 20].
Again, I apologize for the
inconvenience this must have caused you.
{OFFER INCENTIVE, ex. As I value your business greatly, please allow me
to offer you a 5% discount on your next order.}
Feel free to call me at XXX-XXXX if you have any concerns you wish me to
address.
Sincerely,
[YOUR NAME, ex. Jill Jones]
Download Format
0 comments:
Post a Comment