Sample Template Example of Apology Letter Format Sample in Word / Doc / Pdf Free Download
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APOLOGY EMAIL
TO CUSTOMER FOR ERROR IN STATEMENT: RESPONSE TO LETTER FROM CUSTOMER COMPLAIN
[DATE, ex. Wednesday, June 11, 2016]
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME,
ex. John Smith],
Thank you for your letter of
[DATE, ex. June 10]; you are absolutely correct and we owe you an explanation
for our error.
[GIVE EXPLANATION, ex. Indeed,
your payment was received in a timely manner.
However, our data entry personnel made an error when keying the date of
receipt.] [STATE WHAT WILL HAPPEN TO
ACCOUNT AND STATE NEW BALANCE, ex. Your account has been credited $52.20,
leaving a balance of $1,023.43 due.]
Please accept
my apologies. We will take every effort
to ensure that such error does not recur.
Sincerely,
[YOUR NAME, ex. Jill Jones]
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