Sample Template Example of Vendor Complaint Letter for
supply / Import of poor / bad quality of materials / goods in word / .doc
Sochu Singapore Pte Ltd.,
Singapore
Sub :
|
Our Purchase Order
No.23000002 dtd. 20/04/13
For 2mm HMR Ply Board,
Indonesia
L/C No.------------------
dtd.02.05.13 on SBI
Your Commercial
Invoice No. SD-PLY/12/13 dtd.28.06.13
Bill of Lading No. LKG0102043
dtd.28.06.13
|
Further to our E-mail dtd.30.10.13 and telephonic
discussion had with you, there is no reply from your end till now. As informed
earlier we have received more complaints from our other zonal Offices towards
the HMR Ply Boards supplied against our above cited Purchase Order.
It is very much
surprising that we have received such complaints from all the dealers/projects
where this material was supplied. We find it very difficult to face our dealers
as our dealers have lost many of the valued project orders because of poor
quality of these HMR boards. The dealers/consumers are very much upset and many
of them have returned these boards and some of them are not making the payment.
Besides this, they are very much annoyed and not willing to make payments of
our other supplies also.
This has shaken the
faith of our dealers and to restore the same and build good image, we have no
other alternative but to take back the Boards. Therefore, under the
circumstances, we have no other option but to return the goods to you along
with our Debit Note for custom duty & expenses incurred to clear the
consignment.
Hope you being an international
organization believe in quality product will try to understand the seriousness
of the situation and take immediate steps to compensate us for full value of
the material and expenses incurred there on.
Looking forward to hearing from you soon.
Thanking
you,
Yours
faithfully,
For Rocket Sales Ltd.
NEETU SINGH
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